An incorrect pay rate on payroll usually occurs when a visit uses the wrong rate sheet. This can affect one or more visits for a specific client and lead to inaccurate payroll calculations. Overriding the pay rate sheet on a client order ensures the correct rate applies going forward.
To correct an incorrect pay rate for a client’s visits, follow these steps:
Click Client.
Click on the relevant client record.
Click Orders.
Click on the relevant order.
Click Ratesheets.
Under Overriding pay rate sheet, click Change.
Choose the correct pay rate sheet.
Once updated, the system applies the new pay rate to applicable visits linked to the order.