Booked and rostered hours can look different because:
Booked counts staff time.
Rostered counts call time.
This difference helps you see both staffing coverage and call length at the same time.
Knowing what each value means helps you check staffing coverage, spot gaps, and see what’s still left to fill. This is useful when hours don’t match, when care isn’t fully booked, or when you need to explain why totals on the roster aren’t the same.
🤓 Tip: To understand the differences, check out our handy table.
Roster total | What it means | Example |
To deliver | Shows the total care time needed, based on how many staff the call requires. | A call runs from 9am to 10am and needs 2 staff. The system shows 2 hours to deliver. |
Booked | Shows how much of the required care time you have already assigned to staff. | The same call needs 2 staff, but you book 1 staff member. The system shows 1 booked hour. |
To book | Shows how much care time still needs staff booking. | A call needs 4 staff, but you book 1 staff member. The system shows 3 hours to book. |
Rostered | Shows the actual clock time of the call, no matter how many staff it needs. | A call runs from 9am to 10am. The system shows 1 rostered hour, even if it needs multiple staff. |