In some cases, a visit assigned to one customer may appear on another customer’s rota. This is most commonly caused by using multiple browser tabs at the same time. Webroster doesn’t support multi‑tab use, as it can cause data to be overwritten incorrectly during scheduling actions.
To resolve this, it's recommended to use a single browser tab when making rota or visit changes.
If a visit appears on the wrong customer’s rota:
Delete the incorrect visit.
Recreate or relocate the visit to the correct customer.
This ensures the visit displays correctly on the intended customer’s rota and helps prevent further issues.