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Deactivate or disable user accounts

In this article, we explain how to make a user account inactive on a set date and disable a user account immediately.

Written by Emma Ianson

Keeping user accounts up to date helps protect access and keeps the system tidy. When a user no longer needs access, you can either make the account inactive with an expiry date or fully disable it. Both methods apply to standard and staff user accounts.

Make a user account inactive

Use this option when access should end on a set date:

  1. Click Setup.

  2. Click Users from the drop-down menu.

  3. Click on the user account you want to make inactive.

  4. On the right-hand side, find Expire the user account on:.

  5. Choose an expiry date from the calendar.

  6. Click Save Changes.

The account stays active until the expiry date is reached.


Disable a user account

Use this option when access needs to stop right away:

  1. Click Setup.

  2. Click Users from the drop-down menu.

  3. Click on the user account you want to disable.

  4. Select the Admin Disabled checkbox.

  5. Click Save Changes.

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