If you're unable to sig in, it’s usually due to a password error, a disabled account, or Access Evo migration settings.
Disabled account
If you see a message saying your account is disabled, you won’t be able to sign in.
To resolve this, you must contact your Webroster administrator. They’ll need to reactivate your account in the system.
Incorrect or forgotten password
If you can’t log in because of an incorrect password, you can reset it.
To reset your password, follow these steps:
Click the password reset link.
Enter your Username and Member ID.
Click Request password reset.
Check your email inbox.
Follow the instructions in the email to set a new password.
🤓 Tip: After resetting your password, make sure you re‑type your username and member ID when logging in again. Don’t rely on auto‑fill.
Migrated over to Access Evo
If your organisation has been migrated to Access Evo, you may be redirected or unable to use Webroster as normal.
Check the migration deadline
Click Setup, then click System.
Click Misc.
Locate Date by which Access Evo migration MUST be completed.
Stop the migration
⚠️ Important: To follow the steps, you need Administrator permissions
If you need to prevent migration temporarily:
Click Setup, then click Users.
Click on the relevant user.
Remove the Access Evo details:
Email.
User Name.
Click Save changes.