Users need Sentinel access and email alert permissions to receive Sentinel notifications. If a user isn’t receiving alerts, check their permissions and enable the required options.
To enable Sentinel access and email alerts, follow these steps:
Click Setup, then click Users.
Click on the user account.
Click User system permissions.
Select the Sentinel access checkbox.
Select the Receive Sentinel email alerts checkbox.
🤓 Tip: If a user still isn’t receiving alerts, ask them to check their email spam or junk folder.