If you’re not seeing expected visits in the ACP mobile app, there are a few key settings in Webroster you’ll need to review.
📌 Note: The integration only sends information up to one week in advance, so check that the visit is within the next 7 days before you proceed.
Client configuration
To check the client configuration, follow these steps:
Click Client, then click on the required client.
Check the area for the client matches the area set up in ACP.
Click ECM, then check the client is sentinel monitored.
Select the sentinel monitored checkbox if it isn't already.
Staff configuration
To check the staff configuration, follow these steps:
Click Staff, then click on the required staff member.
Click Details, then click working areas.
Make sure their working areas match the areas used in ACP.
Click ECM, then check the staff member has a PIN number.
Integration configuration
To check the integration configuration, follow these steps:
Click Setup, then click Integrations from the dropdown menu.
Click ACP.
Ensure the areas that need to be sent are selected.